Privacy Policy

Data protection is a matter of trust, and the protecting your privacy is important to us. When processing personal data, we comply with the legal provisions according to the law no. 13.709OF AUGUST 14, 2018, General Law on the Protection of Personal Data (LGPD).

If you have any questions or comments about our data protection information, please contact us at: contact@masterfreight.com


This policy was revised and published on: 04/11/2021.

Who we are

CORPORATE NAME: MASTER FREIGHT TRANSPORTES INTERNACIONAIS LTDA.

CNPJ: 61.949.368/0001-95

CORPORATE NAME: MASTER FREIGHT TRANSPORTES INTERNACIONAIS LTDA.

ADDRESS: Alameda dos Jarupis, n.º 452, 7º andar, conjunto 71, Bloco A, Indianópolis, CEP: 04.088-901

Our website address is: https://masterfreight.com/

What personal data we collect and why

When accessing the site

Every time you visit our website, we automatically collect a series of data and information that we store in so-called log files. The following data and information may be contained in our log files:

  • Date and time of visit
  • Name of the page accessed
  • IP address of the requesting device
  • Device identifier
  • Session ID
  • Type and version of browser used
  • Operating system used

 

We need this data for the technical availability of our website and the adaptation of our screen to your respective device. We also collect this data to recognize errors and system attacks on our website and to develop protective measures to prevent misuse.

Access monitoring

For the purposes of business operation, analysis and continuous optimization of our pages, we use the "basic version" of Google Analyticsa web analytics service provided by Google Inc. ("Google"), and which has as its legal basis the iArticle 7(IX) of the LGPD. Google Analytics uses so-called "cookies", text files stored on your computer that allow an analysis of the use of the website. Google will use this information to evaluate your use of the website and compile reports on website activity. Google processes the data collected through the use of the "basic version" of Google Analytics exclusively for our company's own purposes. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

The information generated by the cookie about the use of this site is such as:

  • Browser type and/or version,
  • Operating system used,
  • Reference URL (the page you visited previously),
  • Host name of the accessing computer (IP address),
  • Time of server request

Sessions and campaigns end after a period of time. By default, sessions end after 30 minutes of inactivity and campaigns end after six months. Campaigns can be limited to a maximum of two years.

You can find more information about terms of use and data protection at:

https://marketingplatform.google.com/about/analytics/terms/br/

https://policies.google.com/?hl=pt-BR

You can object to the collection of data by Google Analytics here and prevent the storage of cookies by configuring your browser software accordingly; however, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent.

Cookies

What are cookies and why are they needed?

When you visit us, some functionalities will only work if text files (so-called cookies) are stored on the user's computer. These cookies serve to make browsing more personalized, effective and secure. Thanks to these files, it is possible, for example, for you to receive information according to your interests on the site. The sole aim is therefore to adapt our offer to customer requirements in the best possible way.

Cookies can be used in the following classifications on our website:

 

Own cookies:

We directly control these types of cookies. Depending on the purpose, they remain permanently - even after the end of the session (so-called persistent cookies, for example, to store the access codeThese cookies are either deleted when the browser is closed (the so-called session cookie; they are only valid for one browser session, for example, to display the shopping cart on several pages).

Third-party cookies:

These types of cookies are controlled by third parties. Third-party suppliers are suppliers that use cookies to transmit, for example, information from a banner advertising.

So-called temporary / permanent cookies are used, which are automatically deleted after the specified time. Cookies from partner companies also only contain pseudonymous data, often even anonymous data. They allow our partners to understand which products you viewed, whether anything was purchased, which products were searched for, etc. Here, some of our advertising partners also record information about which pages you previously visited or which products you visited. You were interested, for example, in order to be able to show you advertising that best suits your interests. This pseudonymous data is never combined with your personal data. Their sole purpose is to enable our advertising partners to target you with advertising that might actually interest you.

We use cookies on the basis of Article 7(IX) of the GDPR. Certain cookies are used exclusively on the basis of your consent (Item I of Art. 7 of the LGPD). The respective legal basis and the specific content of the consent can be found under "Consents" as well as in the information about the respective service.

Obviously, you can configure your browser so that it does not store our cookies on your hard disk in the future or delete cookies that have already been stored. To do this, you can do the following:

Disabling cookies

  • In Internet Explorer:
    • Select "Internet Options" from the "Tools" menu.
    • Click on the "Privacy" tab.
    • Now you can make the security settings for the Internet zone. Here you define whether and which cookies should be accepted or rejected.
    • With "OK", you confirm your configuration.
  • In Firefox:
    • In the "Tools" menu, select Settings.
    • Click on "Privacy".
    • In the drop-down menu, select the entry "create according to user-defined settings".
    • Now you can define whether cookies should be accepted, how long you want to keep them for and add exceptions, which sites you always or never want to use cookies on.
    • With "OK", you confirm your configuration.
  • In Google Chrome:
    • Click on the Chrome menu in the browser toolbar.
    • Now select "Settings".
    • Click on "Privacy and Security".
    • Click on "Cookies and other site data".
    • Under "General settings", you can make the following cookie settings: 1- Allow all cookies; 2- Block access to third-party cookies in the incognito tab; 3- Block access to third-party cookies; 4- Block all cookies (not recommended);
  • In Safari:
    • Go to "Settings" and select "Safari"
    • Under "Privacy and security", you will find the option "Always block" under "Block cookies".

 

But look: only by using our cookies can you use and fully experience some of the most interesting functions. For example, if you place an item in the shopping bag, our server reads the cookie code and realizes that the item belongs in your shopping bag. If you visit other sites after the shopping tour and return to our site, your shopping bag will still be full. This service is only possible through the use of cookies.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the IP address and data from the visitor's browser, to help detect spam.

An anonymized string of characters created from your email (also called a hash) can be sent to Gravatar to verify that you use the service. Gravatar's privacy policy is available here: https://automattic.com/privacy/. Once your comment has been approved, your profile picture will be publicly visible next to your comment.

Media

If you upload images to the site, avoid sending those containing embedded location data (EXIF GPS). Visitors can download these images from the site and extract their location data from them.

Contact forms

All data submitted via the form on our website have a checkbox where the visitor expressly authorizes us to contact them through the information sent. The data sent may vary according to the specific form and the reason for contact, but in general they are:

  • Name
  • Email
  • Telephone
  • WhatsApp

 

The data is kept for as long as it is necessary for the visitor to be served and can be used for the company's own marketing purposes, however will never be passed on to other companies or partners.

Cookies

When you leave a comment on the site, you can choose to have your name, e-mail address and website saved in cookies. This is for your convenience, so you don't have to fill in your details again when you make another comment. These cookies last for one year.

If you have an account and access this site, a temporary cookie will be created to determine whether your browser accepts cookies. It does not contain any personal data and will be discarded when you close your browser.

When you access your account on the site, you also we have created several cookies to save your account data and your screen display choices. Login cookies are kept for two days and screen choice cookies for one year. If you select "Remember me", your access will be maintained for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie does not include any personal data and simply indicates the post ID of the article you have just edited. It expires after 1 day.

Embedded media from other sites

Articles on this site may include embedded content such as, videos, images, articles, etc. Embedded content from other sites behaves in exactly the same way as if the visitor were visiting the other site.

These sites can collect data about youWe use cookies, embed additional third-party tracking and monitor your interaction with this embedded content, including your interaction with the embedded content if you have an account and are logged in to the site.

Analysis

Who we share your data with

We may operate in conjunction with other companies in a wide range of activities, including to provide localization functionalities, advertisers, sponsors and commercial partners, online and offline, as well as dissemination tools and performance analysis. In this way, we reserve the right to share your information, including location, registration and interest data, with the following companiesWherever possible, this will be done anonymously, in order to preserve your privacy as much as possible.

We do not rent, sell or transfer your personal data to anyone except the partner companies listed below. We may share your personal data in the following cases:

  • AdvertisersYou may eventually directly receive advertisements, content and links displayed in a personalized way, according to your interests and behavior on our site or on other services with which you interact. To this end, data may be shared with targeted advertising platforms, mainly unique identifiers, IP addresses, cookies and other information collected from your browser, which can be used to measure the effectiveness of online advertising.
  • Our PartnersWe employ other companies to carry out work on our behalf and we need to share your personal data with them in order to provide products and services to you. For example, we use data hosting services to store our database, we may also use payment services to be able to process billing data for our products purchased by you. Our Partners are only authorized to use personal data for the specific purposes for which they have been contracted, so they will not use your personal data for purposes other than the contractually agreed provision of services.
  • StatisticsStored data may be used for statistical purposes (analytics). This data is grouped in order to provide a macro analysis of the scenario, and therefore does not seek to identify or make identifiable the holders of the personal data, but only to better understand how they access our site, in order to improve the provision of services and customize products more targeted to the interests of users.

How long we keep your data

We will only keep your personal data for as long as necessary to fulfill the purposes for which we collect themincluding for the purposes of complying with any legal or contractual obligations or requests from competent authorities.

To determine the appropriate retention period for personal data, we consider the quantity, nature and sensitivity of the personal data, the potential risk of damage arising from the unauthorized use or disclosure of your personal data, the purpose for processing your personal data and whether we can achieve such purposes by other means, and the applicable legal requirements.

If you use our products and services, your account information will be kept for as long as you keep that account active. If you request cancellation, your information will be deleted within 60 days of canceling your account. If you are a lead, the information relating to your interactions with us will be stored for a period of 5 (five) years. Likewise, if you request the deletion of your data and/or your account, in which case we will keep the data for a further 72 (seventy-two) hours after your deletion request.

How Information Security works

Your account is protected with a password for your privacy and security. If you access your account through a third-party site or service, you may have additional or different login protections through that site or service. You must prevent and avoid unauthorized access by third parties to your account and personal data by selecting and protecting your password and/or other connection mechanism appropriately and limiting access to your computer or device and browser, logging out after you have finished accessing your account.

In order to guarantee your privacy and the protection of your personal data, we have adopted the best information security and secure development practices on the market, i.e. we seek to use resources that promote the protection of your data and in which you can manage your information directly. And allied to this concept, we host our site on servers that are always up to date and have the latest versions of all the software and plugins involved as well as a weekly backup routine. We use an SSL certificate over HTTP, HTTPS, which encrypts all the data that passes through our site.

We strive to protect the privacy of your account and other personal data we hold about you, but unfortunately we cannot guarantee total security. Unauthorized account entry or use, hardware or software failure and other factors may compromise the security of your personal data at any time, so please help us maintain a safe environment for everyone. In addition to adopting good security practices in relation to your account and your data, if you identify or become aware of anything that compromises the security of your data, you can contact us through the available service channels.

Your rights as a data subject

You have the right to obtain information about the processing of your personal data by us. To gain access to your stored data, please contact us at guardian's email. You also have the right to request the deletion of your personal data stored by us, provided there is no legal exception to the right to delete. You can also object to the processing of personal data on the basis of a legitimate interest on our part, unless we have a predominant interest in the processing. You also have the right to correct or supplement stored personal data. Insofar as we process data on the basis of your consent, you have the right to withdraw it at any time. Withdrawal of consent does not mean that the processing of data based on consent up to the time of withdrawal becomes ineffective. You can exercise the above-mentioned rights via our Call Center. In addition, you always have the right to complain to us about unauthorized data processing by the NATIONAL DATA PROTECTION AUTHORITY (ANPD), according to item V of Art. 55-J found in Section 1 of CHAPTER IX of Law 13.709 (LGPD).

Consents:

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User navigation data

Data necessary to improve our service and personalize your experience.

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